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After-Sales Service

The Best Reliable Service

  • Professional Maintenance Team

    ·Fujitec Elevator has a professional after-sales service and maintenance team. Under the technical training and guidance of experts of Japan, we also have formulated the sound user file management system and regular technical training system. Of the over 100 maintenance outlets throughout China, we have always been insisting on the considerate and all-day service platform to provide customers with timely, correct, and quality maintenance services around the clock throughout the year.

  • Customer Manager

    The professional customer managers of Fujitec get the users to have a specific understanding and control of the cost, and provide special business solutions.

  • Contracts to Users’ Satisfaction

    On the basis of national standards, we formulate customized maintenance contracts according to customers’ actual demands.

  • Polling System

    The polling team, consisted of the chief engineer office and other related engineering departments as well as executive leaders, formulates the polling plan once every month for the projects managed by branch offices. Elevator Polling Confirmation Form is also formulated to evaluate the current situation, machine room, waiting room, car, hoistway, the bottom pit, and management of elevators.

  • Emergency Treatment Mechanism

    Someone is trapped in the car.

    Water goes into the elevators.

    Emergency treatment mechanism in case of earthquake

  • Regular Training for Engineering Staff

    It is people who manufactures products and provides services, so Fujitec devotes itself to talent training, and to improving the skillful mastery of application, so as to, on the basis of wide learning and management study, win the trust of our customers and pursue the genuine harmony between “people” and “technology”.

Professional After-sales Service System

  • Intelligent Operation Management System of Elevator (PMC)

    We apply PMC in every link of elevator after-sales service.

    • Installation and Debugging

    • Maintenance

    • Failure Treatment

    • Technical Support

  • Standard Service

    Unified installation and maintenance, as well as manufacturing standard above national standards are applied in the after-sales service of Fujitec elevators.

  • Application of Advanced Testing Tools

    Apply advanced testing tools to guarantee the operating quality of elevators.

    Computer flaw detector of MTC steel wire rope

    Automatic laser vertical collimator

    Speed governor tester of elevator

    Carrying capacity tester of EVA-625 elevator

  • Expedite Communication Channel

    Nationwide Customer Service Tel.: 4006-810-718

    Customer Contact System

    Leave a Message

    Regular Customer Return Visit

  • Parts Supply System of the Original Factory

    • Parts Storerooms at Various Places
    Nationwide Service Centers are equipped with sufficient maintenance parts of elevators and escalators.

    • Standard Distribution from the Headquarters
    Speedily deliver maintenance parts of elevators and escalators to various service bases, and further enhance the support to branch offices at various places to thoroughly maintain and manage the parts quality.

    • Real-time Sharing System of Parts
    Speedily meet various requirements from service bases throughout China and keep various kinds of parts. By virtue of the Internet, perfect huge parts information of different kinds in the nationwide service bases and real-time sharing and storerooms management system. In addition, the storerooms of the center apply “IT delivery and putting in system” to establish a support system for the timely delivery of parts.

Professional Evaluation and Improvement of Operating Efficiency

  • Analysis of Elevator Operating Traffic

  • Adding the Function of Operating in Rush Hours

  • Improvement of the Elevator Operating Function